Refund policy

Our "Faulty Bottle" Policy

Our Quality Guarantee
We take great care in sourcing and storing our wines. However, wine is a natural product, and "corked" bottles (TCA taint) can occur in about 3–5% of natural cork closures. If you believe your bottle is flawed, we are here to help.

1. Notification Window
Please notify us via sales@wineclub.ph within 48 hours of opening the bottle and within 14 days of delivery.

2. Return Requirements

The Bottle: To process a claim, the bottle must be returned to us with the original cork and at least three-quarters (75%) of the wine remaining. We cannot accept returns for empty or near-empty bottles.

Verification: Our team will inspect/taste the wine to confirm the flaw. Please note that "corked" refers specifically to chemical taint (smelling like wet cardboard) and does not cover wines that are simply not to your personal taste.

3. Resolution
If the wine is confirmed as faulty, we will offer:

• An immediate replacement of the same bottle (subject to availability).
• A replacement of the current vintage if the original is sold out.
• Full store credit to your account.

4. Important Exclusions

Older Vintages: For wines older than 10 years, we cannot guarantee the integrity of the cork. These are purchased at the buyer's risk.

Improper Storage: We cannot accept returns for wines that show signs of heat damage (leaking/protruding corks) due to improper storage after delivery.

Clearance Items: All "Final Sale" or clearance items are non-returnable.