Shipping policy

Shipping & Delivery Policy

At the Wine Club, we understand that wine is a delicate product. Our shipping policy is designed to ensure your bottles arrive in pristine condition, protected from the Philippine heat and handled with the care they deserve.

1. Metro Manila Deliveries (Fast & Temperature-Conscious)

We partner with premium on-demand couriers (Lalamove and Grab) to provide reliable city-wide delivery.

Standard Delivery (1-2 Business Days): ₱100 Flat Rate.
Express Same-Day Delivery: ₱300 Flat Rate.
- Cut-off: Orders must be placed by 4:00 PM (Monday – Friday).
- Quality Control: For orders of 6 bottles or more, we prioritize Air-Conditioned Sedan delivery at no extra cost to prevent heat exposure during transit.
Free Shipping: All orders over ₱3,000 qualify for FREE Standard Delivery within Metro Manila.

2. Provincial Shipping (Luzon) - Coming Soon

3. Heat & Weather Protection

Wine is sensitive to extreme temperatures. The Wine Club reserves the right to temporarily hold shipments during periods of extreme heatwaves or severe weather (typhoons) that may compromise the wine's integrity. We will notify you immediately if your shipment is being held for its protection.

4. Delivery Protocol & Requirements

Age Verification: By law, an adult (18+ years old) must be present to receive and sign for the delivery. Our riders may request a valid government-issued ID.
Rider Wait Time: To keep our logistics efficient, riders will wait for a maximum of 15 minutes at the delivery location.
Failed Deliveries: If a delivery fails because the recipient is unreachable or unavailable, a ₱200 redelivery fee will apply to schedule a second attempt.

5. Damaged Goods & Claims

While we take every precaution, accidents can happen.

If your order arrives with visible breakage, please take a photo immediately and contact us via sales@wineclub.ph within 2 hours of receipt.
We will provide an immediate replacement or store credit for any bottles damaged during transit.